Montana's campgrounds and RV parks see massive seasonal swings — quiet winters and packed summers with reservation calls coming in from across the country. Most are still running on a single landline that goes to voicemail when the owner is out mowing the grounds or checking in guests. Every missed call is a missed booking.
The Reservation Problem
During peak season (June-August), Montana campgrounds can receive 30-50+ reservation calls per week. When the owner or manager is at the front desk checking someone in, out fixing a water hookup, or driving the grounds — the phone rings unanswered. Out-of-state travelers looking for a last-minute site will call the next campground on their list within seconds. A ring group that rings the office phone, the manager's mobile, and a backup staff member simultaneously ensures every call gets answered.
Seasonal Staffing Made Simple
Most campgrounds hire seasonal staff who are only there May through September. With VoIP, adding or removing user lines takes 30 seconds in a web portal — no technician visits, no new hardware. Seasonal staff get the softphone app on their personal phone and answer calls with the campground's business number. When the season ends, deactivate their line instantly.
After-Hours and Off-Season Routing
Configure time-based routing: during business hours, calls ring the office and staff phones. After hours, callers hear a professional greeting with your rates, availability info, and an option to leave a message or text. During the off-season, route all calls to the owner's mobile softphone — answer from home, from town, or from your winter vacation.
SMS for Guest Communication
Text guests their confirmation, check-in instructions, gate codes, and Wi-Fi passwords from your business number. No more printing instruction sheets or repeating the same information to every arrival. Guests can text back questions without calling.
Remote Management
Many Montana campground owners manage multiple properties or live off-site during the winter. With VoIP softphone apps, you manage reservations, answer guest calls, and coordinate maintenance from anywhere — your home in Missoula, your winter house in Arizona, or the road between properties.
Get a free quote for your campground
Big Sky Telecom provides hosted VoIP, business phone systems, and managed IT services to small and mid-sized businesses across Western Montana. Locally owned and operated in Missoula, MT since 1998.
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