Can Big Sky Telecom support attorney-client privilege requirements?

Yes. Our platform uses TLS/SRTP encryption on every call, encrypted voicemail storage, and role-based access controls. These safeguards help law firms meet their ethical obligations around client confidentiality.

Do you offer a Business Associate Agreement for legal firms?

We provide BAAs for firms that handle protected health information as part of their practice, such as personal injury or medical malpractice firms that intersect with HIPAA-covered entities.

Can we keep our existing firm phone number?

Absolutely. We handle number porting at no charge. Your clients keep calling the same number. They won't notice anything changed except better call quality and reliability.

What happens to calls during a power or internet outage?

We configure automatic failover so calls reroute to a backup number, mobile device, or answering service. No client call goes unanswered, even during outages.

VoIP Phone Systems for Montana Law Firms

Encrypted communications, local Missoula support, and the reliability your clients expect from their counsel.

Encrypted Communications

99.999% Uptime

No Long-Term Contracts

Call Recording

Built for Legal Practices

Encrypted Calls & Voicemail

Every call is encrypted with TLS/SRTP. Voicemails use encrypted storage with role-based access. Essential for maintaining attorney-client privilege.

Call Recording with Access Controls

Record client calls for documentation and compliance. Recordings are stored securely with permission-based access so only authorized staff can retrieve them.

After-Hours Auto-Attendant

Route client calls after hours to a partner's cell, an answering service, or a professional voicemail. Automatic, with no calls slipping through the cracks.

Voicemail-to-Email for Attorneys

Voicemails delivered directly to attorney email so urgent client messages are triaged immediately, without logging into a separate phone system.

Multi-Office Support

Connect branch offices on one unified system. Transfer calls between locations, share extensions, and manage everything from a single admin portal.

Number Porting from Any Carrier

Keep your established firm phone numbers. We handle the entire porting process at no charge. Most ports complete within 5-10 business days.

The Challenges Montana Law Firms Face

Missed client calls after hours with no reliable routing to attorneys on call
Confidentiality risk from staff using personal phones and consumer apps for client communication
No local IT support. Long hold times with national provider call centers when court deadlines loom
Outdated phone systems that can't scale with firm growth or support remote attorneys

How Big Sky Telecom Solves Them

Automatic after-hours routing to partners, associates, or a professional answering service
Encrypted voice, voicemail, and messaging on one platform, keeping client data off personal devices
Missoula-based support team with under 1-hour response times, even during trial prep crunch
Modern cloud phones shipped pre-configured. Add lines, locations, or remote users in minutes

"Our old system dropped calls during depositions. Big Sky Telecom gave us encrypted, crystal-clear calls with a local team that actually picks up when we need help."

- Mark D., Managing Partner, Western Montana Law Group

Frequently Asked Questions

Protect Client Confidentiality with the Right Phone System

No contracts. No cancellation fees. Just better local service for your firm.