Question 1

How long is the call?

Accepted Answer

30 minutes by default. That's enough time to understand your current phone setup, answer your questions, and recommend a fit. If you need more time, we'll book a follow-up.

Question 2

What happens right after I book?

Accepted Answer

You'll get an instant email confirmation with the meeting link, plus a calendar invite. The day before, you'll receive a reminder. No forms to fill out beforehand - just show up.

Question 3

Is the call really free? No sales pressure?

Accepted Answer

Yes. The consultation is free and there's zero obligation. Sean will give you straight answers about whether Big Sky Telecom is a fit - and if we're not, he'll tell you who is.

Question 4

Do I need to prepare anything?

Accepted Answer

Nothing required. If you have a recent phone bill handy or know roughly how many users and lines you need, that helps us give you a more accurate ballpark on the call.

Question 5

Will the call be by phone, video, or in person?

Accepted Answer

Your choice. The default is a video call (link in your confirmation), but we're happy to do a phone call or meet in person if you're in the Missoula area.

Question 6

What if I need to reschedule?

Accepted Answer

Use the link in your confirmation email to reschedule or cancel anytime - no need to email us. Life happens. Not booked yet? Pick a time below and you'll have full reschedule control.

Question 7

What areas do you serve?

Accepted Answer

Big Sky Telecom is based in Missoula, MT and serves small businesses across Western Montana - Missoula, Hamilton, Stevensville, Florence, Lolo, Polson, Kalispell, Whitefish, Helena, Butte, and surrounding communities. Because our service is cloud-based VoIP, we can also support remote teams and multi-location businesses anywhere in Montana.

Question 8

Which industries do you work with?

Accepted Answer

We focus on Montana SMBs (1-50 employees), with deep experience in healthcare clinics, law firms, real estate offices, property managers, accounting firms, dental practices, and other professional services. If you rely on the phone to run your business, we can help.

Question 9

What should I expect on the proposal call?

Accepted Answer

After your discovery call, we'll send a written proposal within 1-2 business days outlining recommended plans, hardware, number porting timeline, and a clear monthly price - no surprise fees. The proposal call (if you want one) walks through the details together and answers any final questions before you decide.

Question 10

Do you handle number porting from my current provider?

Accepted Answer

Yes. We manage the entire porting process from start to finish, including coordinating with your current carrier so your business numbers transfer with zero downtime. Most ports complete within 7-14 business days.

Question 11

How fast can we get up and running?

Accepted Answer

Most Montana small businesses are live within 2-3 weeks from signing - faster if you don't need to port numbers. Hardware ships pre-provisioned, so phones plug in and just work. We handle setup, training, and on-site support if needed.

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