HIPAA-Compliant Communications for Montana Healthcare
Voice, fax, and messaging designed for healthcare compliance. Big Sky Telecom provides HIPAA-capable infrastructure, Business Associate Agreements, and local Montana support for clinics, hospitals, and medical practices across Western Montana.
What HIPAA Requires for Business Communications
HIPAA requires covered entities and their business associates to implement technical safeguards that protect the confidentiality, integrity, and availability of electronic protected health information (ePHI). This includes phone calls, voicemails, faxes, and text messages that contain patient information.
Using a standard VoIP provider without HIPAA-capable configurations or without a signed Business Associate Agreement puts your practice at risk of HIPAA violations, OCR audits, and significant fines.
Big Sky Telecom's platform supports the technical safeguards required under HIPAA and provides a BAA for covered entities and business associates.
HIPAA Technical Safeguard Requirements
- Encryption of data in transit (TLS/SRTP)
- Encryption of data at rest
- Access controls and user authentication
- Audit logging and activity records
- Automatic logoff for inactive sessions
- Emergency access procedures
- Business Associate Agreement (BAA)
- Breach notification procedures
HIPAA-Capable Communications Across Every Channel
Voice, fax, and messaging, all configured for healthcare compliance.
HIPAA-Capable Voice
- TLS/SRTP encrypted calls
- Encrypted voicemail storage
- Access-controlled voicemail retrieval
- Secure voicemail-to-email delivery
- Audit logging for all calls
- BAA included
HIPAA-Capable Cloud Fax
- Encrypted fax transmission
- HIPAA-capable document storage
- Access controls per user
- Delivery confirmation and audit trail
- No fax machine required
- BAA included
HIPAA-Capable SMS
- Encrypted message transmission
- 10DLC registered messaging
- Access-controlled message inbox
- Audit logging for all messages
- Appointment reminders supported
- BAA included
Business Associate Agreements - Available on Request
A BAA is required under HIPAA before sharing ePHI with any vendor. We make it simple.
Request Your BAA
Book a call and let us know you need a BAA. We'll prepare it within one business day.
Review & Sign
Review the agreement with your compliance team. We'll answer any questions about our technical safeguards.
You're Covered
Once signed, your communications with Big Sky Telecom are covered under a valid BAA. You're operating in compliance.
Important: A BAA must be signed before transmitting any ePHI through our platform. Book a call before onboarding to ensure your BAA is in place.
How We Protect Patient Information
TLS Encryption
All call signaling encrypted with Transport Layer Security
SRTP Media Encryption
Voice media encrypted end-to-end with Secure RTP
Encrypted Storage
Voicemails, faxes, and messages stored with encryption at rest
Access Controls
User-level permissions control who can access what
Audit Logging
Complete logs of all calls, faxes, and messages with timestamps
Automatic Session Timeout
Inactive sessions log out automatically
Redundant Infrastructure
99.999% uptime with geographic redundancy
Incident Response
Documented procedures for security incidents and breach notification
Montana Healthcare Organizations We Serve
Medical Clinics
Primary care, family medicine, and specialist practices.
Dental Offices
Multi-chair practices with high appointment scheduling volume.
Mental Health & Counseling
Therapists and behavioral health practices requiring confidential communications.
Home Health & Hospice
Distributed care teams across Western Montana.
Medical Billing & Admin
Business associates handling ePHI who need compliant communications.
Multi-Location Health Systems
Networks of clinics and care sites on one unified HIPAA-capable platform.
Common HIPAA Compliance Questions
Ready to Bring Your Communications Into Compliance?
Get a free HIPAA communication assessment. We'll review your current setup, identify any gaps, and prepare your BAA - so your practice is covered before your next patient call.
BAA prepared within one business day. Local Missoula support. No pressure.