Virtual Receptionist for Montana Small Businesses
Big Sky Telecom's virtual receptionist answers every call with your greeting, offers callers a menu and sends them to the right person, department or voicemail, 24 hours a day. It is fully automated and included with your business phone system.
What a Virtual Receptionist Does
A virtual receptionist is an automated answering system, also called an auto attendant. It gives a three-person office the professional front door of a much larger company.
- Answers every call with a custom recorded greeting.
- Routes callers by menu choice: sales, support, billing or a specific person.
- Lets callers dial an extension directly.
- Sends calls to ring groups, queues or cell phones through the app.
- Plays a different greeting and routing after hours, on weekends and on holidays.
- Delivers voicemail to email so nothing is missed.
After-Hours Call Routing
When the office closes, your virtual receptionist keeps working. Set after-hours call routing to send callers to voicemail, an on-call cell phone or a message with your hours, and switch back automatically in the morning.
Virtual Receptionist vs. a Live Answering Service
A live answering service puts a person on the line and bills by the minute. A virtual receptionist is automated: callers reach the right person directly, and the cost is part of your phone system.
Big Sky Telecom's virtual receptionist is automated only. It is the right fit when you want every call answered and routed without paying for live operators.
Frequently Asked Questions
Auto attendant & phone tree · Virtual receptionist guide · Business phone system
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