Extend Your Phone System with SNAP Apps
The SNAP app ecosystem gives your team powerful add-ons - from live call dashboards to CRM screen pops - activated in seconds from your Big Sky Telecom portal.
10+ SNAP Apps available
Activated instantly
Apps That Make Your Team More Productive
Every SNAP app connects directly to your Big Sky Telecom phone system. No separate accounts, no complex integrations, no software to install.
SNAP App Marketplace
Browse and activate SNAP apps from the marketplace directly from your Big Sky Telecom portal. Each app extends your phone system with new functionality. No software installation required.
CRM Screen Pops
When an inbound call arrives, a SNAP app automatically pulls the caller's CRM record and displays it on the agent's screen before they answer. Works with Salesforce, HubSpot, and more.
Call Analytics Dashboard
A real-time analytics SNAP app shows call volume, queue wait times, agent performance, and abandonment rates on a live dashboard visible to supervisors and management.
Receptionist Console
A browser-based SNAP app gives receptionists a visual drag-and-drop board for managing multiple active calls, transferring to extensions, and monitoring who is available. All without touching the desk phone.
Hot Desking
Hot desking SNAP lets employees log into any desk phone in the office and have all their personal settings, extensions, and contacts automatically applied. Ideal for flexible seating arrangements.
Voicemail Transcription App
A SNAP transcription app converts voicemails to text and delivers them by email or SMS. Managers review messages in seconds without listening to every recording.
SNAP in Action
Supervisors with a Live View of Every Queue
The call analytics SNAP dashboard puts real-time data in front of call center supervisors. Active calls, agents available, queue depth, average wait time. No waiting for end-of-day reports to know if the team needs help right now.
Receptionists Who Never Miss a Call
The receptionist console SNAP app displays every active call and extension status on a single screen. Receptionists transfer calls to available extensions with a click, park calls visually, and never have to ask 'who's on the other line?'