Phone Infrastructure That Scales With You
Multi-site routing, centralized management, ACD queues, and analytics - everything a growing mid-market company needs to professionalize communications across every location.
Multi-site ready
One system, all locations
Built for Growing Organizations
The features your mid-market team needs to run professional, scalable communications across every office and remote worker.
Multi-Location Routing
Unify offices, remote workers, and satellite locations under one phone system. Call between sites as local extensions - no toll charges.
Department Queues
Route inbound calls into ACD queues for sales, support, billing, or any department. Real-time dashboards show queue depth and agent status.
Analytics Dashboard
Call volume, average handle time, missed call rates - all surfaced in a centralized reporting dashboard your managers can actually use.
CRM Integration
Screen-pop caller data from Salesforce, HubSpot, or any CRM via our open API. Agents see account history before they answer.
Geo-Redundancy
Traffic is automatically rerouted to our secondary data center if the primary experiences any disruption. Your phones keep ringing.
Dedicated Account Manager
You get a named account manager for onboarding, quarterly reviews, and escalations - not a rotating support queue.
How Mid-Market Teams Use Big Sky
Unify Multiple Offices
Whether you have 3 offices or 30, every employee shares the same dial plan. Transfer calls between locations as internal extensions, standardize your auto-attendant across sites, and manage everything from one portal.
Scale Without Chaos
Adding a new office or department doesn't mean calling us to rebuild your phone system. Our portal lets your IT team provision extensions, create ring groups, and adjust routing in minutes.
Flexible Pricing at Scale
Volume discounts available - contact us for custom pricing on 50+ seats.