Built for Healthcare
Business Associate Agreement (BAA) Available
We sign a BAA before your system goes live, ensuring your practice meets HIPAA obligations for electronic communications from day one.
Encrypted Call & Voicemail Storage
All calls use TLS/SRTP encryption. Voicemails are stored with AES-level encryption and role-based access controls so only authorized staff can listen.
After-Hours Auto-Attendant
Route after-hours patient calls to an on-call provider, answering service, or voicemail. Automatic, with no missed calls and no manual switching.
Voicemail-to-Email for Care Teams
Voicemails are delivered securely to staff email so nurses and administrators can triage messages without logging into a separate system.
Multi-Location Support
Connect every clinic on one unified system. Transfer calls between locations, share extensions, and manage everything from a single admin portal.
Number Porting from Any Carrier
Keep your existing phone numbers. We handle the entire porting process at no charge. Most ports complete within 5-10 business days.
The Challenges Montana Medical Offices Face
- Missed patient calls after hours with no reliable routing to on-call staff
- HIPAA risk from staff using personal phones and consumer messaging apps
- No local IT support. Long hold times with national provider call centers
- Outdated phone hardware that's expensive to maintain and impossible to scale
How Big Sky Telecom Solves Them
- Automatic after-hours routing to on-call providers or answering services
- HIPAA-capable voice, voicemail, fax, and SMS, all on one encrypted platform
- Missoula-based support team with under 1-hour response times
- Modern cloud phones shipped pre-configured. Plug in and go, no hardware headaches
"Big Sky Telecom had our BAA signed and the system configured correctly before we went live. That kind of attention to detail matters."- Lisa T., Practice Administrator, Missoula Medical Clinic