How Switching to Big Sky Telecom Works
No guesswork. No surprises. Here's exactly what happens from your first call to go-live, and what to expect at every step.
Discovery Call
You call us or fill out a quote form. We'll ask about your current setup, how many users you have, and what's not working. No sales pressure, just an honest conversation about whether we're the right fit.
- Review your current phone system and pain points
- Discuss the features your business actually needs
- Answer any questions about VoIP, number porting, or pricing
Custom Proposal
Based on our conversation, we put together a proposal tailored to your business, not a generic quote. You'll see exactly what you're getting, what it costs per month, and what hardware (if any) is needed.
- Per-user pricing with no hidden fees
- Hardware recommendations based on your environment
- Month-to-month terms. No long-term contracts required
Setup & Number Porting
Once you approve the proposal, we handle everything. We configure your phone system, port your existing business numbers, and set up your devices. For local businesses, we come to your office and install everything on-site.
- We port your existing numbers so you keep them
- Phones are pre-configured before delivery or on-site install
- Auto attendant, ring groups, and voicemail set up to your specs
- Network assessment to ensure call quality on your connection
Go Live & Training
Your new system goes live. We walk your team through the phones, the softphone app, and voicemail. And unlike national providers, we're a local phone call away if you need anything after go-live.
- Live training for your team on phones and mobile app
- Direct support line - no ticket queues
- Ongoing adjustments as your business grows or changes
What Makes Our Onboarding Different
No Contracts
Month-to-month service. We earn your business every month, or you can leave.
We Do the Work
We configure phones, port numbers, and install on-site. You don't need an IT department.
Local Support After Go-Live
Call our Missoula team directly. No ticket queues, no chatbots, no waiting.
Frequently Asked Questions
How long does the whole process take?
Most businesses are fully set up and live within 5-10 business days. Number porting is usually the longest step. It depends on your current provider releasing the numbers.
Will I lose my business phone number?
No. We port your existing numbers to our platform. During the transition, your old system stays active so you never miss a call.
Do I need new phones?
Not necessarily. If you have compatible IP phones, we can often configure them. If you need new hardware, we'll recommend options that fit your budget, or you can use our softphone app on your existing devices.
What if my internet isn't great?
We assess your network before installation. VoIP requires stable bandwidth, not necessarily fast bandwidth. In most cases Montana business internet connections work fine. If there's an issue, we'll tell you before you sign anything.
Is there a contract?
No. Big Sky Telecom operates on month-to-month terms. If we're not earning your business, you can leave.
What about HIPAA compliance?
We offer HIPAA-ready infrastructure with encrypted calls, a signed Business Associate Agreement (BAA), and compliant voicemail handling. See our HIPAA compliance page for full details.
Ready to Book a Call?
The first step is a 15-minute call. No commitment, no pressure, just an honest conversation about what your business needs.